FAQs
Find answers to common questions about our products, orders, and sustainability. If you need more help, our support team is here for you.
General queries
What sets THE DOG DAD apart?
At the dog dad, we focus on sustainability and quality. Every item is custom-made to order, ensuring minimal waste and a product that is uniquely yours.
How are your products made?
Our products are crafted on demand with premium materials, ensuring each piece meets the highest standards of quality and sustainability.
How does the dog dad do sustainability?
We reduce waste through on-demand production and use sustainable materials. Our shipping practices are also designed to minimize our environmental footprint.
Why print on demand?
Print-on-demand allows us to create only what is needed, reducing excess inventory and supporting a more sustainable production model.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How can I track my order?
Once your order has been shipped, you will receive a tracking link via email to monitor its progress.
What is your returns policy?
We stand by the quality of our products. If you receive an item that is incorrect or defective, please contact us within 30 days for a replacement or refund. Due to the custom nature of our products, we do not accept returns for change of mind. Read our full returns policy.
Do you allow exchanges?
Because our products are custom-made, we do not offer exchanges. However, if there is an issue with your order, we will ensure you receive a replacement or refund.
How do I start a return?
If you need to return an item, please contact us with your order details. we’ll guide you through the process.
Orders
Below are some of are common questions about orders
How do I place an order?
Simply select your preferred product, consult our size guide for the ideal fit, and proceed to checkout.
Can I change my order?
Given that our products are made to order, changes or cancellations must be requested as soon as possible. please contact us immediately.
What payment methods do you accept?
We accept major credit cards, and digital gift cards. all transactions are securely processed.
Do you offer discounts or promotions?
We occasionally run promotions. sign up for our newsletter to stay informed about our latest offers.
Can I use multiple discount codes?
Only one discount code can be used per order.
Do you offer gift cards?
Not yet
Products
Below are some common questions about our products
How should I care for my product?
Check the care guide on each product page, as well as the inside label on the garment itself.
Will the print last a long time?
Yes, our printing process is designed to ensure long-lasting quality. following the care instructions will help preserve the print’s vibrancy.
Do your products fit true to size?
Our products are designed to fit true to size. for a looser or more tailored fit, consider sizing up or down according to your preference.
How do I choose the right size?
Refer to our size guide for detailed measurements. if you need further assistance, feel free to contact our support team.